Psychological Health and Safety Training
Psychgroup provides a flexible suite of learning programs designed to build capability in psychosocial risk management, practical workplace intervention, mental health literacy, injury management, and return‑to‑work practice. Our programs blend evidence‑based content with practical, person‑centred communication skills, equipping leaders and employees to foster mentally healthy workplaces and reduce the risk of psychological injury.
Meet some of our clients
Our Psychological Health and Safety Training Programs
At Psychgroup, our psychological health and safety training programs are designed to create healthier, safer workplaces. Developed by our team of registered psychologists, each training package reflects our extensive experience in both clinical and occupational psychosocial health and safety. We ensure that the connection between organisational well-being and individual mental health is consistently applied throughout all of our courses.We offer flexible delivery options, including in-person facilitated training, online facilitated sessions, and on-demand online training.
Our training covers a range of key areas aimed at building workplace psychological safety. Whether you’re looking to promote mental health and safety or address psychosocial risks, we provide tailored solutions for businesses of all sizes. Our focus is on empowering your employees with the knowledge and skills to recognise, manage, and reduce workplace psychological hazards, fostering a culture of psychological safety.
In addition to our general programs, we also offer industry-specific solutions, including Lawyer Support Packages and Educator Support Packages. These specialised services are tailored to the unique challenges faced by professionals in these sectors. Each support package includes a range of training, as well as coaching and psychology services, providing comprehensive support to foster mental health and well-being in high-pressure environments.
Training Program Suite
Prevention
1. Psychosocial Risk Management for Leaders
Ideal for: Leaders, supervisors, and managers responsible for meeting psychological health and safety duties under OHS/WHS legislation.
Overview: This course builds leader capability to identify, assess, and control psychosocial hazards in the workplace. It provides practical tools to meet legislative obligations and create psychologically safe environments where staff can thrive.
Participants will learn:
- The most common psychosocial hazards and how they present in workplaces
- How hazards lead to harm and contribute to psychological injury
- How to recognise when employees are exposed to psychosocial risks
- How to apply the full risk management cycle: identify, assess, control, and monitor
2. Psychosocial Essentials for All Employee
Ideal for: General employees across all industries and organisational levels.
Overview: This course builds foundational awareness of psychosocial hazards and empowers employees to recognise early warning signs, communicate their needs, and participate in shared responsibility for psychological safety.
Participants will learn:
- What psychosocial hazards are and how they lead to harm
- How to recognise hazards early and initiate proactive conversations with leaders
- Their dual responsibility to manage their own health and safety in consultation with leadership
3. Psychosocial Risk Governance
Ideal for: Boards, executives, and senior leaders responsible for organisational governance, due diligence, and oversight of psychological health and safety under contemporary OHS/WHS legislation.
Overview: This course provides This course provides boards and senior leaders with a clear, strategic understanding of their governance responsibilities in managing psychosocial risk. It focuses on the legal duties of Persons Conducting a Business or Undertaking (PCBUs), the critical information leaders must access to meet due diligence obligations, and the systems required to ensure a safe system of work. Participants gain the confidence to interpret risk data, ask the right questions, and provide effective oversight of psychological health and safety.
Participants will learn:
- The legal duties to identify, eliminate, and manage psychosocial hazards under updated OHS/WHS legislation
- The essential information required to fulfil PCBU due diligence obligations
- Key reporting metrics, indicators, and data sources that inform psychosocial risk
- The systems, structures, and infrastructure required to maintain a robust and compliant safety system of work
Preparedness
1. Psychological First Aid
Ideal for: Professionals working in environments where critical incidents, trauma exposure, or high stress events are common.
Overview: Psychological First Aid (PFA) provides a modern, evidence based alternative to traditional debriefing. The course teaches participants how to respond to distress with empathy, stability, and empowerment, supporting individuals in the immediate aftermath of a crisis.
Participants will learn:
- What constitutes a critical incident and how it impacts individuals
- How to recognise signs of distress in themselves and colleagues
- The core principles of Psychological First Aid and how to apply them in practice
- Skills for empathetic listening, grounding, and empowering choice during distress
2. Managing Challenging Interactions
Ideal for: Customer-facing staff, call centre teams, and anyone exposed to distressed, escalated, or challenging clients.
Overview: This course equips participants with practical strategies to manage difficult interactions safely and professionally. It focuses on early recognition of escalation, de-escalation techniques, and maintaining personal safety and wellbeing.
Participants will learn:
- How to identify early signs of distress, escalation, or agitation
- Techniques to prevent aggression or violence through early intervention
- Communication strategies that reduce tension and support safe, constructive interaction
Recovery
1. Psychosocial Hazards Awareness for Return to Work (RTW) Planning
Ideal for: Professional working in rehabilitation, insurance, claims management, and injury management roles who support workers returning to work following psychological or physical injury.
Overview: This course builds practical capability to recognise, understand, and address psychosocial hazards that influence injury development and return to work outcomes. Participants learn how psychosocial factors shape recovery, contribute to barriers, and inform tailored RTW planning. The program emphasises safe, meaningful conversations with injured workers and effective collaboration with treating practitioners to support sustainable, person centred return to work pathways.
Participants will learn:
- How to identify psychosocial hazards that contribute to psychological injury development
- How psychosocial hazards influence barriers to recovery and RTW
- How to hold safe, respectful, and meaningful conversations with injured workers about psychosocial factors
- How to integrate psychosocial risk planning into RTW design to support faster, safer, and more sustainable outcomes
2. Relational Skills Essentials
Ideal for: Call centres, claims managers, and anyone in a client facing role where relationships directly influence outcomes.
Overview: This course builds foundational relational capability for professionals who engage with clients experiencing stress, uncertainty, or vulnerability. Participants develop confidence in guiding conversations that build trust, reduce resistance, and support better decision making.
Participants will learn:
- Motivational interviewing techniques to enhance engagement and influence behaviour
- How to hold courageous conversations with clarity, empathy, and professionalism
- Core principles of person-centred care and how to apply them in everyday interactions
3. Mental Health Essentials
Ideal for: Anyone working with individuals experiencing compromised mental health or recovering from psychological injury.
Overview: This course provides a practical, accessible understanding of mental health conditions and the biopsychosocial factors that contribute to injury development and recovery. It equips participants with the skills to respond safely and effectively to individuals experiencing distress.
Participants will learn:
- The most common mental health disorders encountered in workplace and claims settings
- The biological, psychological, and social interplay that shapes injury and recovery
- Key signs and symptomatology associated with common conditions
- Listening and communication skills that support individuals experiencing distress
Training Delivery Options
eLearning: Hosted on Psychgroup’s LMS or available for organisational licensing.
Virtual face to face: Live workshops
facilitated by experienced practitioners
Flexible customisation: All programs can be adapted to your workplace context. We tailor content, timing, and delivery to fit operational needs and learning objectives.
Individual Training
Leading for Better Mental Health
Leaders will learn how to confidently recognise and respond to early signs of compromised mental health in their employees and take a proactive approach to address any psychosocial risk factors that may be influencing employee functioning. Leaders will learn to engage employees in empowering their mental health at work.
Employee Mental Health Awarness
Employees will learn the fundamental principles of mental health and the impact that poor mental health can have on our work function. By learning the link between good health and psychosocial hazard management, employees will be empowered to take initiative in their mental health at work
Managing Challenging People
No matter what industry, employees are exposed to challenging interactions with clients, customers, colleagues, parents, patients, etc. Employees will learn the common motivations for aggressive and violent behaviour and how to recognise this early to de-escalate an interaction using emotional regulation techniques and skilled communication.
Understanding Workplace Trauma
Employees can be exposed to direct and indirect (vicarious) trauma during the course of their work. This workshop will teach employees to recognise the early signs of trauma manifesting and proactively implement a safe care plan.
Psychosocial Risk Management
Psychosocial hazards show up in the way work is designed or managed. There is a requirement for employers to control hazards under occupational health and safety laws OHS Act. Participants will learn the 15 recognised risk factors and a risk management approach to managing to control these risks.
Sexual Harassment & Gendered Violence
In order to prevent sexual harassment and gendered violence in the workplace we need to first understand what it is. Is fliting sexual harassment? Is asking someone out OK? Do we need to be aware of how we behave when under the influence of alcohol at a work function? All these answers and more will be unpacked during this workshop.
Why Organisations Choose Psychgroup
Trusted partner across sectors: Psychgroup provides training, advisory, and program development services to government agencies, state regulators, and private organisations across Australia
Expert led, evidence based: Our consultancy is led exclusively by registered psychologists with specialist capability in psychosocial risk, psychological injury, organisational behaviour, and workplace wellbeing. Every program is grounded in contemporary research and practical application.
Practical impact beyond compliance: While our work with a state regulator keeps us at the forefront of WHS trends, we focus on strengthening culture, building capability, and creating safer, more supportive workplaces where people can thrive
Tailored, human centred solutions: We combine technical expertise with real world understanding to deliver credible, human centred training and advisory solutions that leaders and employees can apply immediately.
Training Delivery Options
In-person Facilitated Training
In-person workshop led by an experienced facilitator on-site at your workplace. Group sizes are limited to 25, and interactive group activities and role-plays are used to engage the audience and ground the practical learning. In-person delivery is a powerful form of delivery as participants can learn to practice skills first hand and understand how the theory informs real-life work context.
Live virtual workshop led by an experienced facilitator. Group sizes are limited to 25, group activities are conducted in interactive ways via creative online tools, group discussion, exercises, and reflection. Virtual delivery is increasingly used for flexible/hybrid working models as it allows for live delivery while accommodating employees working remotely and from the worksite.
Psychgroup delivers flexible, cost‑effective eLearning programs designed to help organisations meet compliance and build safer workplaces, with options to either purchase SCORM files for unlimited internal use or access training seamlessly through our hosted LMS, giving your business a practical, scalable solution
Ready to get started?
Empower your people with training that fits your organisation. Get in touch to discuss program length, delivery modality, and customisation options. We’ll help you choose the best format and schedule to meet your goals.